Frequently Asked Questions

Making order

How can I make an order?

First of all please choose the brand you would like to purchase, using the Brands column from the left side of the web-site. Choose the brand style and then the quantity of cigars you decided to buy. Please take into consideration the price diminution while choosing more then 1 carton. When you click Buy Now, you are sent into Shopping Cart. If you want to buy more than one brand of cigars please click Continue Shopping and repeat the process. When you are done please click Proceed to Checkout button. Then we will ask you to fill in all the fields in the Shipping Information form. After you finish you will receive a confirmation e-mail about your transaction. In a short time you will receive another confirmation e-mail that will inform you, your order was shipped to you. Within 4 and 10 days after shipment you will receive your order directly to your door.

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Can I make an order using MasterCard?

Unfortunately, no. You can only do it using Visa. At present we don't accept MasterCard.

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Can I make an order by phone or by fax?

Unfortunately, no. You can only do it online now. Other ways of ordering will be available later.

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Do you sell only authentic Cuban cigars?

Yes, we 100% guarantee, all the offered cigars are authentic cuban cigars and are produced on Cuba.

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How can I find out my order status?

After you've placed your order you will be automatically notified by E-mail when we approve and ship your order.

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What is your Chargeback Policy?

Any customers attempting or threatening to do credit card chargebacks will immediately have their credit cards blacklisted among processors and will never be able to purchase on this site. More then that, these chargebacks will be challenged in the stipulated order. If you have any problems we are always ready to contact you to seek a solution, either to refund or to reship your order in line using our structured reship and refund procedure.

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About our products

Will you be offering new brands and styles of cigars in future?

We are always updating our assortment. That's why our clients are able to buy the most famous and popular brands of cigars.

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Delivery

How is the order been packed?

Vacuum seal the boxes of cigars and placed into a double thick carton box with cushions.

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Which countries do you deliver cigars to?

At this moment we deliver orders worldwide.

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Do you have a waiting period before shipping the order?

The order is shipped within 3 working days (the time differ on holidays). This time is given to you to change or update your postal address and/or the order items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order.

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How long do you deliver my order?

Any order will be delivered directly to your door within 4 and 10 days.

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Legality

I've already bought cigars from your site. Can I resell them?

No. This is out of the law in any country of the world.

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Guarantee

Do you guarantee that no duty will be paid worldwide?

We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards.

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Can I withdraw the order placed with your online store?

You can withdraw your order within 24 hours of its placement.

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Can I get my money back if I am not satisfied with your product or service?

We have a 100% Money Back Guarantee. In case you are not satisfied with the purchased product or your parcel is lost, stolen or damaged you should inform us by e-mail.

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Can you guarantee me the confidentiality?

We can 100% assure you, we do not report any information about our customers to any authorities.

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WARNING! Smoking is dangerous and addictive!