Frequently Asked Questions

About our products

What is the quality of sold cigarettes?

The cigarettes sold at CigBuyNow.net are of the highest quality. Our products are made under license world manufacturers and all cigarette packs and cartons are properly marked and labeled by the corresponding tobacco companies.

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Will you be offering new brands and styles of cigarettes in future?

We are always updating our assortment. That's why our clients are able to buy the most famous and popular brands of cigarettes.

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Making order

How do I place the order?

It is very easy to place an order on our site.

1. Choose the brand you would like to buy (column from the left side of the site). Then choose the brand-style and the purchase option (1, 2-4 or 5-8 cartons - Please take into consideration the price diminution while choosing more then 1 carton.) and click "Purchase". You will be redirected to Shopping Cart.

2. In Shopping Cart you choose the order amount and click "Proceed to Checkout". You will be redirected to Shipping\Billing form.

3. Please complete all the fields and click "Review Your Order".

4. Choose the Payment Option (Credit Card or E-Check) and go to "Secure Checkout". You will be redirected to a the 128bit SSL Secured Page.

5. You will receive a confirmation e-mail about your transaction. In a short time you will receive another letter on the email address that will confirm the shipment. Within 1 and 3 weeks (usually 11 working days) you will receive your order directly to the door.

For additional information or if you have problems with ordering, please contact us at e-mail or phone.

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Can I make an order by phone or by fax?

Unfortunately, no. You can only do it online now. Other ways of ordering will be available later.

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Is there a maximum order?

No. The quantity of cigarettes that can be purchased at CigBuyNow.net is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur.
But please be aware that we do not accept large quantity orders from first-time customers. If this is your first purchase in our store maximum quantity is 12 cartons.

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How can I find out my order status?

After you've placed your order you will be automatically notified by E-mail when we approve and ship your order.

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What is your Chargeback Policy?

Any customers attempting or threatening to do credit card chargebacks will immediately have their credit cards blacklisted among processors and will never be able to purchase on this site. More then that, these chargebacks will be challenged in the stipulated order. If you have any problems we are always ready to contact you to seek a solution, either to refund or to reship your order in line using our structured reship and refund procedure.

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Delivery

Which countries do you deliver cigarettes to?

We ship cigarettes worldwide except: Algeria, Angola, Austria, Belarus, Belize, Bolivia, Botswana, Brazil, Cuba, Denmark, Egypt, France, Gabon, Germany, Greece, Hungary, India, Indonesia, Italy, Jamaica, Korea, Democratic People'S Republic Of, Korea, Republic Of, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Martinique, Monaco, Mongolia, New Caledonia, Pakistan, Panama, Paraguay, Peru, Saint Vincent And The Grenadines, San Marino, Spain, Swaziland, Thailand, United Kingdom, Vietnam, Zambia.

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Do you have a waiting period before shipping the order?

The order is shipped within several days (the time differ on holidays). This time is given to you to change or update your postal address and/or the order items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order.

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How long do you deliver my order?

Any order will be delivered directly to your door within 1 and 3 weeks (usually 11 days).

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I made an order, but received only part of this. Is that normal?

Yes. If you ordered two different brands, the time of delivery is about 5 days. Some of the cigarettes are shipped from different places (Ukraine, Russia, and Moldova).

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Guarantee

Do you guarantee that no duty will be paid worldwide?

We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards. Countries in which we deliver parcels containing 200 cigarettes are exempted from taxes.
It is your responsibility to determine whether Internet purchases of cigarettes in your area are prohibited under local laws. In the event that you are charged duty upon receiving your parcel, please contact us via email or phone.

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Can I withdraw the order placed with your online store?

You can withdraw your order within 24 hours of its placement.

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What should I do If I haven't received my parcel within 21 days?

If you do not get the parcel in 21 days period after you made your purchase, you should obligatory call or e-mail us. We immediately start our own investigation, and if in 10 days period after that you still don't get the parcel, you may choose:
1. We send you the parcel once again to the amount of order you have made, as if you ordered it once again but you pay no money.
2. We give you your money back.

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Can I get my money back if I am not satisfied with your product or service?

We offer Money Back Guarantee. In case you are not satisfied with the purchased product or your parcel is lost, stolen or damaged you should inform us by e-mail.

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Can you promise me a prompt reaction to all my queries?

We assure you, we will promptly reply to all your letters or phone calls within 48 hours after receiving them. To ensure proper delivery of our emails, please add our e-mail address to your address book, trusted sender list or company white list.

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Can you guarantee me the confidentiality?

We can 100% assure you, we do not report any information about our customers to any authorities.

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Legality

I've already bought cigarettes from your site. Can I resell them?

No. This is out of the law in any country of the world.

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WARNING! Smoking is dangerous and addictive!

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